Welcome to our exchange and return page. We strive to make sure our customers are completely satisfied with their purchases. If you would like to exchange or return an item, please read our policy below.

Exchange Policy:

• We offer exchanges within 30 days of purchase.
• The product must be unused, in its original packaging and in saleable condition.
• The exchange is subject to availability of goods. If the requested product is not available, we will refund the money.

Returns Policy:

• We accept returns within 14 days of purchase.
• The product must be unused, in its original packaging and in saleable condition.
• Returns are eligible for a refund less original shipping costs.

How to initiate an exchange or refund:

• To initiate an exchange or refund, please contact our customer service team via email or phone.
• Please include your order number, the items you would like to exchange or return, and the reason for the exchange or refund.
• Our team will guide you through the process and provide a return shipping label, if applicable.

Return process:

• Once we receive your returned product, our team will review it to ensure it meets the return requirements.
• If approved, we will process the refund to your original payment method within 5-7 business days.
• Please note that it may take longer for the funds to be returned to your account, depending on your bank or credit card provider.

Exceptions and additional information:

• Certain items, such as personalised or custom-made products, cannot be returned or exchanged.
• The shipping fee for the original purchase is non-refundable unless there is an error on our part.
• For international orders, customers are responsible for any customs fees or taxes associated with the return.

We appreciate your satisfaction and want the exchange or refund process to be as smooth as possible. If you have any additional questions or concerns, please do not hesitate to contact our customer service team.